Why are products sent by the post filled with plastic protections and packing chips, when the company says they care about the environment?
éméo does not buy any new filling products for shipping, or very little, because we have so much packaging (bubble wrap, chips, etc.) that comes from our own suppliers that we reuse it instead of throwing it away.
Is it possible to pay by card in the Marly boutique?
Yes, you can indeed pay by card in the boutique. We accept all cards and Twint.
Why are some of your products sometimes out of stock for a long time?
We are dependent on the schedules imposed by our laboratory and we do sometimes have a few delays. Don’t hesitate to write us an email for more information. Our raw materials are natural and at times some harvests are less fruitful from one season to the next, this sometimes has an impact on our suppliers who are then out of stock themselves, and we then have to find a new supplier, which can have an impact on our scheduling.
Are your éméo products vegan?
Most of our products are vegan, but we have some products that contain organic bee wax or organic Manuka honey.
Are your products tested on animals?
NO absolutely not!
Is the éméo brand organic?
Yes, our products are organic and 100% natural. We do not have the certification for the moment, which is very expensive to get. All the ingredients used are organically certified.
Do you deliver outside of Switzerland?
Yes, we deliver outside of Switzerland through our partner Asendia.
Are your products made in Switzerland?
All our products are made in Switzerland in a laboratory in the Valais district. We choose Swiss suppliers wherever possible for our raw ingredients.
Can I go out in the sun after having applied éméo products?
Yes, there are no contraindications. If you go out in the sun we advise you to use an organic mineral sun screen.
If I am pregnant, can I keep using my usual routine: Liniment - hydrolat - serum?
Liniment and hydrolat are perfectly suitable for use during pregnancy and breastfeeding as are most of our serums. The Acnerium serum contains essential oils, you can replace it with the Alpha Lift serum.
I don’t like the natural scent of plant-based oils. What can I do?
You can contact us directly and we will pinpoint a choice of essential oils that can, even at a low dose, cover up the scents that you don’t like. Do not add essential oils without having first sought advice from an expert.
Do the deodorants leave traces on dark clothes?
No, if you rub the deodorant in when you apply it, no traces will be left on your clothes.
How can I draw a bath with the body oils?
You can add two teaspoons of oil in four tablespoons of care milk, or in two handfuls of Epsom salts (mix well). Pour into the bath water once the bathtub is full. Enjoy your bath! Make sure your bathtub is properly cleaned afterwards as it can get slippy!
I miss the texture of traditional creams, what can I do?
Yes, sometimes it takes time to get used to the texture of oil alone. You can always place a bit of hydrolat in the palm of your hand, add the serum and mix together between both hands. The consistency should then be more “milky” and can be applied like a cream.
How do I use the hair serum?
You can apply it to dry hair and leave the serum on all night (you can put a towel over your pillowcase to protect it). You will just need to apply shampoo the next morning. Apply the serum to the scalp and through the length of the hair. You can also place a drop in your hands and comb it through the ends when styling your hair if you have very dry hair.
I would like to start using natural products. Can I progressively stop using traditional cosmetics in order to finish the bottles that I’ve already started?
It is of course better to go straight to using natural cosmetics 100% of the time. It’s up to you to decide when the time is right. Natural products do not marry well with conventional cosmetics, and the same applies for conventional makeup. To get good results, it has to be all or nothing.
Are éméo care products suitable for children?
The most suitable care products for children are the “Unique” and “Calming” Butters (from the age of 5, because they contain essential oils). The “Au Naturel” body oil is ideal for babies and children. We also have our baby range which is suitable for newborns and older. When sweating starts to involve body odor, usually from the age of 10, the “palmarosa” deodorant can be used. For the rest of the products, you need to look at the situation on a “case-by-case” basis. We are available for any other advice you may need.
My skin has become worse since I’ve started using natural care products, what should I do?
The skin can go through a kind of detox and can get worse before it starts getting better. Sometimes it’s doing really well and then two weeks later, it’s dry or has more spots, red patches, etc., it’s normal and it’s called the rebound effect. The skin takes 28 days to renew itself, and the results can sometimes take longer before becoming noticeable. Always test a new product on the inside of your elbow and leave it for 24-48 hours. To find out more: Take a look at our blog. Don’t hesitate to contact us if you have any concerns.
Can I use liniment as a makeup remover?
Yes, you can use liniment to remove makeup from the face and eyes.
Do you offer any treatments to care for skin with eczema?
The “calming” butter contains plant-based essential oils with recognized anti-inflammatory and anti-bacterial properties. Thanks to this composition, the butter can relieve skin irritations such as eczema for example. It is also important to try to find the cause of the eczema.
What happens during a consultation?
The consultations take place in Marly in a special consultation area or online via Zoom.
What are the conditions of the éméo consultations?
The consultations last around an hour and cost 90 CHF. éméo offers you a 10% reduction on product purchases after the session. The price of the session includes the session itself and a follow-up after one month. We do not diagnose skin disorders, this must be done with a dermatologist, who can advise you better. The consultation helps us to take into account all of the elements that could influence your skin, including physical, mental, food-related and hormonal elements, among others.
I don’t know anything about natural cosmetics. Can I still sign up to the training sessions on offer?
Yes, the training sessions are adapted to all levels. We have two online training sessions, one that is open to everyone, and another for those who would like to create their own brand.